Autonomous Emergency Services @ GVK EMRI

Autonomous Emergency Services @ GVK EMRI

by | Oct 1, 2019 | GreneOS, Insights

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Autonomous Emergency Services @ GVK EMRI

When you can see your uber taxi coming to you on your smartphone, why can’t we do the same with an emergency vehicle?

We worked with India’s largest ambulance network (GVK EMRI) to take the request for an emergency directly from the customer. ERMI responds to 30,000 cases a day, across 15 states within India. They have 12,000 ambulances and 40,000 people working to make sure their emergency service runs 24 hours a day.

Our technology was able to reduce their ambulance assignment time from 3 minutes to 10 seconds by using the smart phone to triangulate ambulance location, and reduced the response time of the ambulance by 30% by making sure ambulances are parked at closest proximity to probable accident prone areas.

Our platform brought the caller, hospital, ambulance driver, emergency medical technician, reporting team and quality team onto one single platform to ensure the most efficient and real time case resolution.

Each of the stakeholders was brought online using their smartphone or PC in their job role.

Assignment of ambulance and other resources to a case was made autonomous using our inbuilt ‘Resource Manager‘ BOT with a time prediction feature shown to the caller to ensure that multiple check up calls can be avoided.

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

Does the customer own any of the software?

by | Sep 19, 2019 | FAQ, Insights

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Does the customer own any of the software?

The software and the infrastructure are being provided as a service only, and they are governed by the service agreement. The software is neither licensed to the customer, nor is it sold to the customer.

The software is 100% the property of Grene Robotics. All Enterprise data collected, stored and processed is 100% the property of the enterprise customer.

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

What is included in your SaaS application?

by | Sep 19, 2019 | FAQ, Insights

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What is included in your SaaS application?

We typically provide Software as a Service (SaaS) to our customers, which includes the following layers.

  • Networking – Internet Connection & Bandwidth w/ Disaster Recovery
  • Storage – Cloud Storage
  • Servers – Cloud Processing
  • Virtualisation – Elastic expansion of storage, processing and bandwidth
  • Operating System – Linux Operating System with MySql Database
  • Middleware – Software to connect the data and application layer
  • Runtime – 30+ technologies to ensure speed and scalability
  • Base Applications – Application to solve a business problem (like CRM)
  • Customer Customisations – Custom code to suit the specific business process of a customer.

Customers typically only interface with the mobile apps and web applications.

Refer to https://www.greneos.com/post/why-do-you-call-call-your-self-a-platform for more information on PaaS vs SaaS

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

Can we get a white labeled application?

by | Sep 19, 2019 | FAQ, Insights

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Can we get a white labeled application?

There are 2 levels of engagement that we offer.

1) AI Platform as a Service (Platform Level)

  • 6 months to a year of deployment schedule

  • Custom Cloud Deployment

  • ‘built to suit’ white labeled applications

  • Ready for CapEx and not limited by budgetary constraints

  • Super large scale deployments (cities, ports and countries)

2) AI Software as a Service (Application Level)

  • 3-6 months of deployment schedule

  • Shared Cloud Deployment (in country of choice)

  • Ready to use applications in the mobile and web app stores

  • OpEx driven engagement

  • Medium to large scale deployments

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

Do Grene Robotics employees have access to customer data?

by | Sep 19, 2019 | FAQ, Insights

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Do Grene Robotics employees have access to customer data?

Not without the permission of the customer.
Like all access control systems, the Grene Robotics customer service manager has to be a part of the customer access control panel to get access to any customer data.

All Grene robotics engineers and service personnel only work on the pre production environment where no customer data is accessible or stored. Production environment access is limited and controlled by the board and logs of access are stored according to international cloud software compliance regulations.

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...

What happens to the customer data if the contract ends?

by | Sep 19, 2019 | FAQ, Insights

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What happens to the customer data if the contract ends?

The customer data will always belong to the customer.

On the unlikely event of a contract termination or expiration, all customer data shall be migrated to the system of customer choice. Based on our terms of termination we can hold the data as a redundancy after migration for a certain period of time.
There are also options to keep a copy of customer data through out the contract period in a system of customer’s choice.

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Autonomous Sales Management @ Vodafone Idea Ltd

Oct 1, 2019

→ InsightsThe Evolution of Consumer Expectations Amazon is arguably one of the most influential businesses on consumer behaviour. One of the most significant changes that Amazon has had on consumer expectations is related to the availability and shorter delivery time...

Autonomous Order Management – Instant Customer Gratification

Oct 1, 2019

→ Insights What is Autonomous Order Management? The process of taking an order directly from the customer and processing that order using AI, automation and robotics while giving a real time experience to the customer. What is Extraordinary Customer Service? Amazon...